Americas
Contact Apple for support and service Please note that this is the contact page for support and service, not the general page for contacting Apple, which includes information on sales and product inquiries. Before you call, have your serial number ready or start your support request online and we'll connect you to.
Hots Mac Support Software
| Country / Region | Language | Hours of Operation |
|---|---|---|
| United States | English | Mon-Fri, 9:00 AM–7:00 PM CST |
| Canada | English | Mon-Fri, 9:00 AM–7:00 PM CST |
| Brazil | English, Português | Mon-Fri, 9:00 AM–7:00 PM CST |
| Mexico | English, Español | Mon-Fri, 9:00 AM–7:00 PM CST |
| Other | English | Mon-Fri, 9:00 AM–7:00 PM CST |
Asia Pacific
- If you have a Mac and use Time Machine: confirm your Mac remains disconnected from the Internet, boot macOS Recovery, and restore its content from a Time Machine backup preceding the intrusive event. To learn how to do that read How to use Time Machine to back up or restore your Mac - Apple Support. If you don't use Time Machine, start using it.
- To access the Settings of Hotspot Shield on your Mac, first, click on the gear cog ⚙️ at the top left of the application and click on Settings. In this section, you will find two settings: Unsafe Wi-Fi Notifications and Start on Launch.
- Contact Apple support by phone or chat, set up a repair, or make a Genius Bar appointment for iPhone, iPad, Mac and more.
Hots Mac Support App
| Country / Region | Language | Hours of Operation |
|---|---|---|
| Australia | English | Mon-Fri, 09:00–17:00 AEDT |
| China Mainland | English, 普通话 | Mon-Fri, 09:00–17:00 CST |
| Hong Kong | English, 普通話 | Mon-Fri, 09:00–17:00 HKT |
| Taiwan | English, 普通話 | Mon-Fri, 09:00–17:00 CST |
| Japan | English, 日本語 | Mon-Fri, 09:00–17:00 JST |
| Korea | English, 한국어 | Mon-Fri, 09:00–17:00 KST |
| Singapore | English, 普通话 | Mon-Fri, 09:00–17:00 SGT |
| Other | English | Mon-Fri, 09:00–17:00 SGT |
Hots Mac Support Live Chat
Europe
Hots Mac Supported
| Country / Region | Language | Hours of Operation |
|---|---|---|
| Austria | English, Deutsch | Mon-Fri, 08:00–17:00 GMT |
| Belgium | English, Français | Mon-Fri, 08:00–17:00 GMT |
| Denmark | English | Mon-Fri, 08:00–17:00 GMT |
| France | English, Français | Mon-Fri, 08:00–17:00 GMT |
| Germany | English, Deutsch | Mon-Fri, 08:00–17:00 GMT |
| Ireland | English | Mon-Fri, 08:00–17:00 GMT |
| Italy | English, Italiano | Mon-Fri, 08:00–17:00 GMT |
| The Netherlands | English | Mon-Fri, 08:00–17:00 GMT |
| Norway | English | Mon-Fri, 08:00–17:00 GMT |
| Spain | English, Español | Mon-Fri, 08:00–17:00 GMT |
| Sweden | English | Mon-Fri, 08:00–17:00 GMT |
| Switzerland | English, Deutsch, Français, Italiano | Mon-Fri, 08:00–17:00 GMT |
| United Kingdom | English | Mon-Fri, 08:00–17:00 GMT |
| Other | English | Mon-Fri, 08:00–17:00 GMT |